Qualified college graduates rare - BPOs Philippine Star 3/22/09

Call Center firms are still struggling to find qualified workers from the ranks of graduates of Philippine colleges and universities.

An assessment report submitted by the Universal Access to ompetitiveness and Trade (UACT), the research think-tank of the Philippine Chamber of Commerce and Industry (PCCI), showed that only a miserably low percentage of college graduate-applicants screened by Filipino and multinational BPO firms were actually hired because of inadequate English proficiency and other required skills.